Digital Utility or Branded Experience

A rather large conversation on the creative side of digital advertising is which is more important and effective, utility/marketing or branded/experience?

I feel the best way to illustrate the differences is through examples. Below is a brand experience video for the band Devo created by Mother Los Angeles.

The Devo site and film give off a wanky, dharma initiative vibe that is very distinctive and memorable. Although it doesn’t immediately discuss the product (music) it created a point in the mind of the consumer to make the gradual perception change of that music brand. It inspires the consumer to find out more and potentially purchase it; but, more importantly, it gets the consumer to continue using the brand if they liked the advertising.

Here is an example of a marketing micro-site for Clorox Whiten Your Whites.

The site is paired down to getting as many emails as possible, to the point that it ends up not feeling genuine or interesting. It shouts at the consumer a potential to win something if they give over their email (to be distributed Clorox coupons via email). Although the consumer may or may not use this product from the coupon, the likely-hood that they would be interested in learning more about future products is not likely.

In the end what is more important and effective, utility/marketing or branded/experience? Ultimately it would depend on the goal of the campaign/product; but, for any brand be it a band or a massive retailer, developing a long term relationship with a consumer will potential yield much higher returns and for a longer period of time.

Agencies That Make Stuff

One of the biggest discussions in the ad world is what the future ad agency will look like.

Will it be media agnostic or specialize in an area, will the creative partnership survive, will it be small & nimble or large & loud? More importantly, will the agency rollercoaster of hiring and firing with each client remain the norm? I think one thing is for sure, as time goes on agencies more and more will make stuff.

Since the inception of the ad agency it had been our culture to not just spread messages but to make things, starting with the creation of the magazine. Agencies more and more are being hailed for their originality when introducing their product lines such as BBH’s line of quick prepare food, Rockfish’s Silver Joe’s & Tidy Tweet and Mother New York’s Target bags and rock concerts.

It’s not just a fad of “look what we can do.” It’s a tangible way to generate extra revenue for the agency and hold onto valuable creatives by absorbing the blow from the loss of a client. I also believe that as agencies are able to take daring steps with their own product lines in the marketplace, they’ll have the chance to directly compete with the big name brands.

The question than becomes, in the future, will we simply shrink away when we lose a new business pitch or simply create a product to directly compete with that brand.

2009 British Television Advertising Awards

There are many avenues for inspiration in advertising; but, the one that seems to trump them all every year is the annual British Television Advertising Awards.

I was fortunate enough to be back at home in Minneapolis over Christmas and got a chance to see a showing of the awards this year at the Walker Art Center. Although the work skewed more towards the serious this year (most likely due to the economic climate) the work was still excellent. I have found also that the few that you remember a week later are the ones that I truly need to learn from.

I think the greatest or worst piece of a creative persons’ character can be seen when faced with obvious greatness in their field. Those that see it as a command to rise and those that denounce and hate it in fear.

Some of my favorites this year:

Barnardo’s/////BBH

PG TIPS/////MOTHER

Sony/////Fallon

Virgin Atlantic/////RKCR/Y&R